Travel Vault Holidays – Terms & Booking Conditions
Last Updated: 29 June 2026
1. Introduction
Welcome to Travel Vault Holidays.
These Terms & Booking Conditions explain the agreement between you (“the Customer”, “you”, or “your”) and Travel Vault Holidays (“we”, “our”, or “us”) when you request a quotation, make a booking or purchase travel services through us.
Please read these Terms & Conditions carefully before making a booking. By requesting a quotation, accepting a quotation, paying a deposit or balance, or confirming a booking, you confirm that you have read, understood and accepted these Terms & Conditions.
These Terms should be read alongside the booking conditions of the relevant airline, tour operator, cruise line, accommodation provider and any other travel supplier.
2. About Travel Vault Holidays
Travel Vault Holidays is an independent travel business providing personalised travel planning and holiday booking services.
We work with a wide range of trusted travel suppliers to help customers find suitable holidays based on their requirements and budget.
We search 100+ trusted travel suppliers, from the biggest brands to hidden gems, allowing us to offer a wide range of travel options.
Travel Vault Holidays acts as an intermediary between you and the travel supplier responsible for providing your holiday.
3. Holiday Quotations
All quotations are:
Prices may change at any time before your booking is confirmed due to supplier pricing, currency fluctuations, taxes, fuel surcharges or availability.
Travel Vault Holidays does not reserve holidays unless confirmed by the supplier.
4. Booking Confirmation
Your booking is only confirmed once:
Until then, prices, flights, accommodation and availability may change without notice.
5. Payments
Deposits and balance payments are set by the relevant travel supplier.
Failure to pay by the supplier’s deadline may result in cancellation of your booking together with loss of any monies already paid.
Travel Vault Holidays accepts no responsibility for supplier cancellation resulting from missed payment deadlines.
6. Supplier Terms
Every holiday is supplied under the booking conditions of the relevant supplier.
By confirming your booking you also agree to the supplier’s own Terms & Conditions.
Where any conflict exists, the supplier’s booking conditions relating to the holiday arrangements will normally apply.
7. Financial Protection
Financial protection depends upon the travel arrangements booked.
Where applicable, bookings may benefit from:
The applicable protection will be explained before your booking is confirmed.
Travel Vault Holidays does not claim that every holiday includes the same level of protection.
8. Prices
All prices shown are correct at the time of quotation.
Prices remain subject to change until booking confirmation.
Obvious pricing errors may be corrected before confirmation.
9. Passports, Visas & Entry Requirements
You are responsible for ensuring:
Travel Vault Holidays cannot accept responsibility for denied boarding or refused entry caused by incorrect documentation.
10. Travel Insurance
We strongly recommend comprehensive travel insurance from the date your booking is confirmed.
It is your responsibility to ensure your insurance provides suitable cover for your holiday, including cancellation, medical expenses, baggage, personal possessions and any pre-existing medical conditions.
11. Allergies, Medical Conditions & Special Requirements
If you or anyone travelling has:
you must inform us before booking.
Travel Vault Holidays will make reasonable efforts to research suitable destinations and pass your requirements to suppliers.
However, we cannot guarantee that hotels, airlines, cruise operators or restaurants will always be able to meet your requirements.
Customers remain responsible for carrying necessary medication and confirming arrangements directly with suppliers where appropriate.
12. Special Requests
Any special requests including:
will be passed to the supplier but cannot be guaranteed unless confirmed in writing.
13. Travel Documents
Travel documents are normally issued electronically.
Where available they may also be posted if requested and permitted by the supplier.
It is your responsibility to check all documents immediately upon receipt and report any errors without delay.
14. Changes & Cancellations
Changes or cancellations requested after booking may incur supplier charges together with any applicable administration fees.
Supplier cancellation policies vary and may result in loss of deposits or full cancellation charges.
15. Changes by Suppliers
Airlines, hotels and tour operators occasionally change:
Travel Vault Holidays is not responsible for changes made by suppliers but will assist customers wherever reasonably possible.
16. Force Majeure
Travel Vault Holidays accepts no liability for disruption caused by circumstances beyond our reasonable control including but not limited to:
17. Customer Responsibilities
Customers are responsible for:
18. Website Information
We aim to ensure information published on our website and social media is accurate.
However, prices, offers, availability and supplier information may change without notice.
Images are for illustration purposes only.
19. Privacy
Personal information is collected only for arranging your travel booking and complying with legal obligations.
Information may be shared with airlines, hotels, tour operators, insurers and other suppliers where necessary to complete your booking.
Travel Vault Holidays will never request your
online banking passwords or other sensitive security information by unsolicited email or WhatsApp.
20. Complaints
If you experience any issue whilst travelling, you should notify the supplier immediately so they have the opportunity to resolve the matter.
If the issue remains unresolved after your return, please contact Travel Vault Holidays in writing with full details as soon as reasonably possible.
21. Limitation of Liability
Travel Vault Holidays acts as an intermediary arranging travel services supplied by third parties.
Our liability is limited to the extent permitted by applicable law.
Nothing within these Terms limits or excludes any statutory rights you may have.
22. Governing Law
These Terms & Conditions shall be governed by the laws applicable to the contract and any disputes shall be dealt with by the appropriate courts.
23. Contact
Travel Vault Holidays
Website: www.travelvaulthols.co.uk
For all booking enquiries, amendments or assistance, please contact us using the details published on our website.
24. Acceptance of These Terms
By requesting a quotation, making a booking, paying any deposit or balance, or travelling on arrangements booked through Travel Vault Holidays, you confirm that you have read, understood and accepted these Terms & Booking Conditions.
Travel Vault Holidays
An Independent Travel Consultant with Jamie Wake Travel
(Jamie Wake Travel is a trading name of Wake Enterprises Limited, registered in England & Wales.)
Package holidays are financially protected by ATOL where applicable, and PTS protection applies where relevant.
© 2026 Travel Vault Holidays. All rights reserved.
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