Travel Vault Holidays – Terms & Conditions
Last Updated: July 2026
Welcome to Travel Vault Holidays.
Travel Vault Holidays is an Independent Travel Consultant with Jamie Wake Travel (Jamie Wake Travel is a trading name of Wake Enterprises Limited, registered in England & Wales).
We arrange holidays through approved travel suppliers and provide a personalised holiday planning service.
By requesting a quotation, authorising a booking or using our website, you agree to these Terms & Conditions.
Please note: Your booking is also subject to the Terms & Conditions of the travel supplier providing your holiday and, where applicable, Jamie Wake Travel’s booking conditions. These will be provided before you authorise your booking.
1. Our Service
Travel Vault Holidays provides a personalised holiday planning and booking service for a wide range of travel products, including but not limited to:
Package Holidays
Our advice and booking service is provided free of charge to our customers. We are paid commission by the travel supplier after a confirmed booking.
2. Holiday Prices
All holiday prices are subject to availability and may change until confirmed by the travel supplier.
Holiday prices cannot be guaranteed until your booking has been confirmed.
Unless expressly stated within the holiday advertisement, quotation or booking confirmation, holiday prices do not include local tourist taxes, accommodation taxes, visitor taxes, environmental taxes, resort fees or similar local charges.
These charges are payable directly to the hotel, cruise line or local authority where applicable and are outside the control of Travel Vault Holidays and Jamie Wake Travel.
We reserve the right to correct genuine pricing errors before a booking is confirmed.
3. Booking Process
Before your holiday is booked you will receive:
No booking will be made until written authorisation and any required payment have been received.
4. Deposits & Payments
Most holidays require a deposit.
Certain holidays including cruises, flights, tailor-made holidays and promotional offers may require full payment when booking.
Failure to pay by the supplier’s balance due date may result in cancellation and cancellation charges.
5. Amendments & Cancellations
Changes or cancellations requested after confirmation may incur supplier charges.
All amendments remain subject to supplier approval and availability.
6. Supplier Changes
Travel suppliers may occasionally change flights, hotels, cruise itineraries, transfers or other travel arrangements.
These decisions are outside the control of Travel Vault Holidays and Jamie Wake Travel.
Travel Vault Holidays and Jamie Wake Travel cannot be held responsible for delays, cancellations, operational changes, airline schedule changes, overbookings or supplier decisions.
Where possible we will assist you and liaise with the supplier, however any refunds, compensation or alternative arrangements remain subject to the supplier’s Terms & Conditions and applicable law.
7. Passports, Visas & Entry Requirements
Every traveller is responsible for ensuring they have the correct travel documentation.
This includes:
Many countries require passports to have at least six months’ validity.
Travel Vault Holidays cannot be held responsible if travel is refused due to invalid documentation.
8. Health Requirements
Travellers are responsible for meeting any vaccination, medical or health requirements for their destination.
We recommend checking the latest government advice before departure.
9. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance immediately after booking.
Travel insurance should include cover for cancellation, medical expenses, emergency repatriation, baggage, delays and personal liability.
10. Special Requests
We are happy to pass requests including:
Special requests cannot be guaranteed unless confirmed by the supplier.
11. Dietary Requirements
If you have allergies or dietary requirements, please advise us before booking.
We will pass your requirements to the supplier but cannot guarantee that every hotel, airline, restaurant or cruise operator will always be able to accommodate them.
12. Cruise Holidays
Cruise itineraries, ports of call and onboard facilities may change due to weather, operational or safety reasons.
These decisions are made solely by the cruise operator.
13. Excursions
Excursions booked directly with local providers are not part of your booking unless specifically included within your holiday package.
14. Financial Protection
Where applicable, holidays booked through our approved suppliers are protected by schemes such as ATOL and/or PTS.
The protection applicable to your booking will be confirmed within your booking documentation.
15. Government Travel Advice
Customers should regularly check the latest UK Government Foreign Travel Advice before travelling.
Travel advice may change without notice.
16. Force Majeure
Travel may be affected by circumstances beyond the control of Travel Vault Holidays, Jamie Wake Travel or your travel supplier.
Examples include severe weather, natural disasters, industrial action, government restrictions, airport closures, war, terrorism or pandemics.
Where possible we will assist you, however refunds and compensation remain subject to supplier terms and applicable law.
17. Customer Responsibilities
Customers are responsible for:
18. Complaints
Any issues during your holiday should be reported immediately to your supplier or local representative.
If your complaint remains unresolved after your return, please contact Travel Vault Holidays and we will assist where possible.
19. Website Information
Whilst every effort is made to ensure information is accurate, prices, offers and availability may change without notice.
Images are for illustrative purposes only.
20. Privacy
Your personal information is only used for arranging your holiday and complying with legal obligations.
Please refer to our Privacy Policy for further details.
21. Travel Vault Holidays Promotional Offers
Travel Vault Holidays may occasionally offer complimentary promotional items or incentives.
These promotions are provided solely by Travel
Vault Holidays and are not supplied, endorsed or administered by Jamie Wake Travel, Wake Enterprises Limited or the travel supplier, unless expressly stated.
Promotional offers may include, but are not limited to:
Promotional offers are subject to availability, have no cash value and may be withdrawn or amended at any time.
22. Travel Vault Holidays Data eSIMs
Where included as a promotional offer:
23. Children’s Travel Activity Packs
Where available, one complimentary activity pack will be provided for each eligible child under 11 years of age travelling on the booking, subject to availability.
Pack contents may vary and have no cash value.
24. Supplier & Jamie Wake Travel Terms
All holidays booked through Travel Vault Holidays are also subject to:
These will be supplied before your booking is authorised and form part of your booking contract.
25. Limitation of Liability
Travel Vault Holidays acts solely as an Independent Travel Consultant arranging holidays through approved travel suppliers.
Travel Vault Holidays and Jamie
Wake Travel cannot accept liability for the acts, omissions or failures of airlines, hotels, cruise operators, tour operators or any other third-party supplier.
Nothing within these Terms & Conditions affects your statutory consumer rights.
26. Governing Law
These Terms & Conditions are governed by the applicable laws relating to your booking.
Contact Us
Travel Vault Holidays
An Independent Travel Consultant with Jamie Wake Travel
(Jamie Wake Travel is a trading name of Wake Enterprises Limited, registered in England & Wales.)
Email: info@travelvaultholidays.co.uk
Website: www.travelvaultholidays.co.uk
Travel Vault Holidays
An Independent Travel Consultant with the YTC (Your Travel Consultant)
Package holidays are financially protected by ATOL where applicable, and PTS protection applies where relevant.
© 2026 Travel Vault Holidays. All rights reserved.
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