Privacy Policy

Privacy Policy

Last Updated: 30 June 2026

Travel Vault Holidays Privacy Policy

Travel Vault Holidays (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights.

Travel Vault Holidays is an independent travel agent operating under The Independent Travel Consultants Ltd (ITC). We arrange holidays through trusted tour operators, airlines, cruise lines, accommodation providers and other travel suppliers.

By using our website, contacting us, requesting a quotation or making a booking, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on the services you request, we may collect:

• Full name
• Date of birth
• Postal address
• Email address
• Telephone number
• Emergency contact details
• Passport details (where required)
• Visa information (where required)
• Nationality
• Travel preferences
• Dietary requirements
• Medical or mobility information that you choose to provide to help arrange suitable travel
• Payment confirmation information (Travel Vault Holidays does not store your full payment card details)
• Booking history
• Correspondence between you and Travel Vault Holidays

We may also collect information automatically through our website, including:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies

2. How We Use Your Information

Your information may be used to:

• Provide holiday quotations
• Arrange and manage travel bookings
• Contact you regarding your enquiry or booking
• Make amendments to your booking
• Provide customer support before, during and after travel
• Process refunds where applicable
• Meet legal and regulatory requirements
• Prevent fraud
• Improve our services and website
• Send marketing communications where you have chosen to receive them

3. Sharing Your Information

To arrange your holiday, we may need to share your information with:

• Tour operators
• Airlines
• Hotels
• Cruise companies
• Transfer providers
• Car hire companies
• Insurance providers (where applicable)
• Visa processing services
• The Independent Travel Consultants Ltd (ITC)
• Payment providers
• Government authorities where legally required
• Border control or immigration authorities where necessary for travel

We only share the information necessary to arrange your travel.

Some suppliers may be located outside the UK or Channel Islands. By requesting international travel, you understand that your personal information may be transferred internationally where required to fulfil your booking.

4. Sensitive Information

Some holidays require us to process information such as:

• Mobility requirements
• Disabilities
• Medical conditions
• Dietary requirements
• Assistance requests

We will only use this information where necessary to arrange your travel and provide appropriate assistance.

5. Marketing

If you choose to join our mailing list, we may send:

• Holiday offers
• Travel inspiration
• Special promotions
• News from Travel Vault Holidays

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We will never send marketing communications if you have asked us not to.

6. Cookies

Our website may use cookies to:

• Improve website performance
• Remember your preferences
• Understand how visitors use our website
• Improve the customer experience

You can manage cookies through your browser settings.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While no online system can guarantee complete security, we work to protect your information using appropriate safeguards.

8. How Long We Keep Your Data

We only keep your personal information for as long as necessary to:

• Manage your booking
• Meet legal obligations
• Resolve disputes
• Comply with accounting and regulatory requirements

When no longer required, your information will be securely deleted or anonymised.

9. Your Rights

Depending on applicable data protection laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data where legally possible
• Restrict processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal data

Requests may be made by contacting us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites.

Travel Vault Holidays is not responsible for the privacy practices or content of external websites. We recommend reading their privacy policies before providing any personal information.

11. Children’s Privacy

We only collect children’s personal information where necessary to arrange family travel bookings and always as provided by a parent or legal guardian.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, 

please contact:

Travel Vault Holidays

Email: ferey2012@live.co.uk

Telephone: 07797 907078

If you are dissatisfied with how your personal information has been handled, you may also have the right to contact the appropriate data protection authority.